Return Policy
At Emsalay Rosary, each piece is handmade with great care and attention to detail. Because many of our items are handmade to order, we kindly ask that you review our return guidelines below.
30 Day Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
- The item must be in new, unused condition
- All original packaging must be included
- The item must be mailed back within the 30 day window
Once we receive and inspect the item, what happens next depends on the reason for the return.
Damaged, Defective, or Incorrect Items
If your item arrives broken, damaged, defective, or otherwise significantly not as described, please contact us by emailing us within 3 business days of delivery.
Please include:
- Your order number
- Clear photos of the item and packaging
If approved, we will offer you a full refund to your original payment method, or, if you prefer, a replacement. We cover return shipping in these cases and will provide a prepaid return label. Once we confirm the item is on its way back to us, we will process your refund or begin preparing your replacement.
All Other Returns
For returns made for any other reason, such as a change of mind or sizing, you may choose between:
- Store credit
- An exchange for another item
Refunds to the original payment method are not offered for these returns. You are responsible for the cost of return shipping for domestic (USA) orders, and the original shipping fee is non-refundable.
International Orders
Our 30 day return policy also applies to international orders. However, due to the high cost and transit time of international shipping, return shipping is the responsibility of the customer, regardless of the reason for the return.
Eligible items may be returned within 30 days of delivery, but they must be shipped back at the customer’s expense using your carrier of choice. We recommend using a tracked shipping service, as Emsalay Rosary is not responsible for items lost in transit.
Once the return is received and inspected, we will process it according to the options above, based on the reason for the return. Original shipping costs, customs duties, taxes, and import fees are non-refundable.
Non-Returnable Items
The following items are not eligible for return:
- Custom or personalized pieces
- Final sale items
- Items that show signs of wear or use
Additional Information
We recommend using tracked shipping when returning an item. Emsalay Rosary is not responsible for items lost in transit during return shipping.
If you have any questions, please reach out to us at sandybasaka@gmail.com. We are always happy to help.